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FREQUENTLY ASKED QUESTIONS

Got questions? We've got answers

Find answers to common questions about booking, travel, payments, and more.

Yes, you'll receive a digital ticket via SMS and email, which includes your booking reference number and travel details.

If you don't receive your ticket within a few minutes of payment, check your spam folder. If it's still missing, contact our support team with your payment reference.

Missed buses are considered a no-show and are generally non-refundable.

We allow standard luggage (1 large bag + 1 carry-on). For extra or oversized items, please check directly with the operator before travel.

If your payment fails, try again with a different method or check your network connection. No funds should be deducted. If you're charged without receiving a ticket, contact support.

No, printing is not required. You can show your digital ticket or booking reference from your phone when boarding.

If your bus is changed, delayed or cancelled, you will be notified via SMS or direct call.

Yes, you can book on behalf of someone else. Just ensure their correct name and phone number are entered during booking.

If you've entered incorrect passenger information, contact customer support immediately. Some details can be corrected before the trip.

Yes, we allow cash payments at the bus station only. In most cases, payment is done digitally via the website.

We recommend arriving at least 30 minutes before departure to allow time for check-in and boarding.

Yes, children are welcome. Children under 4 years of age travel free.

If you've entered an incorrect payment reference or paid to the wrong number, your ticket may not be confirmed. Please contact support with your transaction ID and payment details.

Yes, the system allows booking up to 6 tickets per transaction.

Once your payment is successful, you'll receive a confirmation message via SMS and/or email, including your booking reference and travel details.

Please wait a few minutes and check your SMS and email. If the ticket doesn't arrive, contact support with your payment proof.

If you take too long to pay, your seat may be released. In that case, you'll need to start the booking process again.

Our travel offers do not include meals, but we offer some soft drinks and water.

Still have questions?

Can't find what you're looking for? Our support team is here to help you 24/7.

King Masai Tours Bus Booking: Dar to Pemba, Dar to Nampula